SnagBite Terms of Service

Last Updated: July 4, 2026

These Terms of Service ("Terms") govern your access to and use of the SnagBite mobile application, website, and related services (collectively, the "Platform") operated by SnagBite ("SnagBite," "we," "us," or "our").

By creating an account, accessing the Platform, placing an order, registering a store, listing items, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, you may not use the Platform.

These Terms apply to all users of the Platform, including buyers, store owners, store associates, and any other person or entity using the Platform.

1. The SnagBite Marketplace

SnagBite provides a technology marketplace that allows buyers to discover and purchase items from participating local stores for in-person pickup. SnagBite is not the seller of the items listed on the Platform. Stores are independent third parties responsible for their own listings, pricing, inventory, item quality, safety, labeling, legal compliance, and fulfillment.

The contract for the sale of any item is between the buyer and the store. SnagBite does not manufacture, prepare, package, inspect, store, own, control, warrant, or take title to any item listed or sold by stores through the Platform. SnagBite facilitates discovery, ordering, payments, communications, and related marketplace functions.

Nothing in these Terms creates an employment, agency, partnership, joint venture, franchise, or representative relationship between SnagBite and any buyer, store, store owner, store associate, or user.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding legal contract to use the Platform. By using the Platform, you represent and warrant that you meet these requirements.

You may not use the Platform if you have been suspended or removed from the Platform, if you are prohibited from using the Platform under applicable law, or if your use would violate these Terms.

3. Accounts

You may be required to create an account to access certain features of the Platform. You agree to provide accurate, current, and complete information and to keep your information updated.

You are responsible for all activity that occurs under your account, whether authorized by you or not. You must keep your account credentials secure and must not share, transfer, sell, or allow others to use your account. You must notify SnagBite promptly if you believe your account has been compromised or used without authorization.

SnagBite may refuse registration, require additional verification, restrict account features, suspend access, or terminate accounts where we reasonably believe doing so is necessary to protect users, stores, the Platform, or SnagBite.

4. Store Accounts and Team Access

A store owner may register a store on the Platform and may invite authorized associates to assist with store operations. The store owner is responsible for all activity performed by the store and its associates, including listings, pricing, order handling, communications, refunds, disputes, and compliance with these Terms.

SnagBite may require store verification, business information, payment processor onboarding, identity verification, tax information, proof of inventory, licensing information, or other documentation before or after allowing a store to transact on the Platform.

SnagBite may reject, merge, remove, suspend, or restrict store accounts, including duplicate, inaccurate, inactive, suspicious, non-compliant, or unauthorized store accounts.

5. Orders and Transactions

When a buyer places an order through the Platform, the buyer authorizes SnagBite and its payment processor to authorize, capture, adjust, release, refund, reverse, or otherwise process payment transactions as necessary to complete, modify, cancel, or resolve the order.

Orders are subject to store acceptance, item availability, payment authorization, fraud checks, pickup requirements, and any other conditions presented in the Platform. SnagBite does not guarantee that any listed item will be available, accurately described, suitable, safe, fresh, lawful, or satisfactory.

Stores are responsible for fulfilling accepted orders in accordance with the listing, these Terms, applicable law, and any policies or instructions presented through the Platform. Buyers are responsible for reviewing the order information, arriving for pickup within the applicable pickup window, and complying with store pickup requirements.

SnagBite may cancel, modify, refund, reverse, or otherwise resolve orders when we reasonably believe it is necessary due to item unavailability, store cancellation, buyer cancellation, missed pickup, payment failure, suspected fraud, legal compliance, recall, safety concern, dispute, technical issue, or other marketplace reason.

6. Payments, Fees, and Taxes

Payments are processed by one or more third-party payment processors. Your use of payment features is subject to the payment processor's terms, privacy policy, and applicable account agreements. SnagBite does not store full card numbers or bank account credentials.

Buyers are responsible for all amounts shown at checkout, including item prices, applicable taxes, service fees, and other charges. By submitting an order, you authorize SnagBite and its payment processor to charge or otherwise process your selected payment method for amounts due.

Stores authorize SnagBite and its payment processor to collect payments from buyers, deduct applicable commissions, fees, refunds, chargebacks, adjustments, reserves, taxes, and other amounts, and remit net proceeds according to payout terms made available through the Platform or payment processor.

SnagBite may establish, modify, or discontinue fees, commissions, payout schedules, payout thresholds, reserve requirements, promotional rates, sponsored placement rates, and other commercial terms. Material changes will apply prospectively, unless required by law or necessary to address fraud, risk, disputes, chargebacks, or legal obligations.

Except for sales tax or similar transaction taxes that SnagBite calculates, collects, or remits where applicable, stores are solely responsible for determining, reporting, collecting, and remitting taxes arising from their business, income, sales, licenses, payroll, property, or operations. SnagBite does not provide tax advice.

7. Store Payouts

Store payouts are subject to payment processor rules, successful payment collection, order completion, refund activity, chargebacks, disputes, fraud review, legal compliance, account status, reserve requirements, and any applicable fees or adjustments.

SnagBite may delay, hold, offset, reduce, reverse, reclaim, or withhold payouts where we reasonably believe doing so is necessary to address refunds, disputes, chargebacks, payment processor fees, negative balances, suspected fraud, policy violations, legal obligations, store inactivity, account restrictions, or risk to SnagBite, buyers, stores, or the Platform.

A store's ability to receive payouts depends on the store's payment processor account remaining active, verified, supported, and eligible to receive transfers. SnagBite is not responsible for delays, restrictions, holds, or failures caused by a payment processor, bank, card network, government authority, or the store's failure to provide required information.

8. Refunds, Cancellations, and Credits

All sales are final. Except as described in this section or as required by applicable law, no refund will be issued.

Refunds, cancellations, credits, and adjustments are determined by SnagBite in accordance with these Terms, applicable law, payment processor rules, and the circumstances of the order.

A buyer may receive a full or partial refund where an order is cancelled, rejected, unavailable, materially incomplete, affected by a payment issue, subject to a qualifying shortage, or otherwise eligible under policies presented through the Platform. Refunds may be issued to the original payment method, as Platform credit, or through another method permitted by SnagBite and the payment processor.

If a buyer fails to pick up an order that a store prepared or made available in accordance with the order, the buyer may not be entitled to a refund. SnagBite may, in its discretion, issue Platform credit or another accommodation.

SnagBite credits, promotional balances, discounts, referral rewards, and similar benefits are offered at SnagBite's discretion. They have no cash value, are not redeemable for cash, are not transferable, may expire, may be subject to eligibility requirements, and may be modified, suspended, revoked, or discontinued at any time.

SnagBite may withhold, reverse, cancel, or reclaim credits, refunds, promotions, or related payouts if we reasonably believe they were obtained through fraud, abuse, manipulation, duplicate accounts, location spoofing, unauthorized activity, policy violations, or error.

9. Store Obligations

Stores are solely responsible for all items they list, offer, sell, or provide through the Platform. Each store represents, warrants, and agrees that:

It has the legal right and authority to operate its business and sell the items it offers.
It holds and will maintain all licenses, permits, registrations, approvals, insurance, and authorizations required by applicable law.
Its facilities, operations, storage, handling, preparation, packaging, labeling, and fulfillment practices comply with all applicable laws and safety standards.
Its listings are accurate, lawful, not misleading, and fairly describe the item, condition, quantity, price, pickup requirements, and any material limitations.
It will not list items that are expired, spoiled, adulterated, unsafe, recalled, counterfeit, stolen, infringing, unlawful, or otherwise prohibited.
It will properly store and handle items until buyer pickup.
It will comply with all applicable food safety, health code, labeling, allergen, consumer protection, tax, and business requirements.
It will cooperate with SnagBite regarding support requests, refunds, disputes, chargebacks, investigations, recalls, and legal requests.
It is responsible for the acts and omissions of its owners, employees, contractors, agents, and associates.

Stores must not use the Platform to mislead buyers, manipulate marketplace ranking, create fake orders, evade commissions, bypass SnagBite's payment flow, solicit off-platform transactions for the purpose of avoiding SnagBite fees, or misuse buyer information.

10. Food Safety, Allergens, and Item Information

Stores are solely responsible for ensuring that food and other regulated items are safe, lawful, accurately represented, properly labeled where required, and suitable for sale. SnagBite does not verify ingredient lists, allergen disclosures, nutritional information, safety claims, freshness, dating, storage conditions, or legal compliance for store items.

Buyers with allergies, dietary restrictions, medical conditions, religious requirements, or other special concerns are responsible for confirming item information directly with the store before pickup or consumption. SnagBite is not liable for allergic reactions, illness, injury, dissatisfaction, or other harm caused by items sold by stores, except where liability cannot be excluded under applicable law.

Stores must promptly remove affected listings and notify SnagBite if any item is subject to a recall, safety alert, withdrawal, contamination concern, labeling issue, legal restriction, or other safety matter. SnagBite may remove listings, cancel orders, notify users, suspend stores, issue refunds, cooperate with authorities, or take other action where we believe there is a safety, legal, or consumer protection concern.

11. Prohibited and Restricted Items

SnagBite may prohibit, restrict, remove, or require approval for any item category at any time. Unless expressly permitted by SnagBite and lawful in the applicable jurisdiction, stores may not list or sell:

Expired, spoiled, recalled, adulterated, contaminated, unsafe, or unlawfully labeled food.
Counterfeit, stolen, infringing, or unauthorized goods.
Illegal drugs, controlled substances, or drug paraphernalia.
Weapons, explosives, hazardous materials, or dangerous goods.
Alcohol, tobacco, vaping products, cannabis or hemp-derived products, pharmaceuticals, dietary supplements, medical products, or age-restricted goods.
Items requiring licenses, age verification, special handling, or regulatory approvals that the store does not possess or cannot lawfully satisfy.
Any item that SnagBite determines may create legal, safety, reputational, operational, or marketplace risk.

SnagBite may remove listings or suspend stores without prior notice where we reasonably believe an item violates these Terms, applicable law, or Platform policies.

12. User Conduct

You agree not to:

Use the Platform for unlawful, fraudulent, abusive, deceptive, harmful, or unauthorized purposes.
Provide false, inaccurate, misleading, or incomplete information.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
Interfere with, disrupt, damage, overload, or compromise the Platform or its security.
Scrape, crawl, harvest, copy, monitor, or extract data from the Platform except as expressly permitted by SnagBite.
Reverse engineer, decompile, disassemble, modify, copy, or create derivative works from the Platform except as permitted by law.
Upload viruses, malware, harmful code, or content intended to disrupt systems or access data without authorization.
Harass, threaten, abuse, defame, discriminate against, or harm SnagBite, stores, buyers, employees, agents, or other users.
Submit content that is unlawful, infringing, misleading, defamatory, obscene, harmful, or violates another person's rights.
Circumvent payment, commission, refund, ranking, fraud prevention, account verification, or access control systems.
Create or use multiple accounts to evade restrictions, obtain promotions, manipulate ratings, or commit abuse.
Access the Platform for competitive benchmarking, copying, monitoring, or commercial analysis without SnagBite's prior written consent.

SnagBite may investigate and take action against conduct that we believe violates these Terms, harms users or stores, creates risk, or undermines marketplace integrity.

13. Marketplace Ranking, Sponsored Placement, and Platform Integrity

SnagBite may determine search results, recommendations, featured listings, sponsored placements, quality indicators, ratings, store visibility, promotional eligibility, and other marketplace signals using proprietary criteria, including location, availability, user preferences, store performance, sponsorship arrangements, fraud signals, operational needs, and other factors.

SnagBite does not guarantee any store a particular ranking, placement, visibility, order volume, revenue, rating, or business outcome. SnagBite may modify, test, remove, suppress, promote, demote, or adjust listings, stores, ratings, or marketplace features at any time.

Users and stores must not manipulate or attempt to manipulate marketplace results, ratings, reviews, promotions, credits, referrals, orders, or other Platform systems.

14. User Content and Store Content

You retain ownership of content you submit to the Platform, including store listing photos, store descriptions, item information, support attachments, reviews, messages, and other materials ("User Content").

By submitting User Content, you grant SnagBite a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, display, publish, distribute, modify, adapt, translate, create derivative works from, use, and otherwise process the User Content in connection with operating, improving, securing, promoting, and marketing the Platform, your listings, and SnagBite's services.

You represent and warrant that you own or have all rights necessary to submit the User Content and grant this license, and that your User Content does not violate law, infringe any rights, mislead users, or breach these Terms.

SnagBite may review, remove, modify, restrict, or refuse User Content at any time, but has no obligation to monitor all User Content.

15. Photos, AI, and Automated Processing

SnagBite may use automated tools, including artificial intelligence, machine learning, image processing, fraud detection, and other automated systems, to operate, improve, secure, or support the Platform. These tools may assist with listing creation, image optimization, product identification, support, fraud prevention, abuse detection, marketplace integrity, or other Platform functions.

Automated outputs may be inaccurate, incomplete, or inappropriate. Stores remain solely responsible for reviewing and confirming all listings, descriptions, categories, prices, ingredients, allergens, item details, and legal compliance before publishing or fulfilling an order.

SnagBite does not guarantee that AI-assisted or automated features will identify items correctly, detect all violations, prevent fraud, or produce accurate results.

16. Intellectual Property

The Platform, including the SnagBite name, logos, trademarks, service marks, branding, designs, software, source code, algorithms, workflows, databases, text, graphics, interfaces, and other materials provided by SnagBite, is owned by SnagBite or its licensors and protected by intellectual property and other laws.

Subject to these Terms, SnagBite grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended purpose. No rights are granted except as expressly stated in these Terms.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, create derivative works from, or exploit any part of the Platform except as expressly permitted by SnagBite or applicable law. You may not use SnagBite's name, logos, trademarks, or branding without our prior written permission.

If you provide suggestions, ideas, feedback, improvements, or other comments regarding the Platform, you grant SnagBite a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without restriction, notice, compensation, or obligation to you.

17. Copyright Complaints

SnagBite respects intellectual property rights. If you believe content on the Platform infringes your copyright, you may submit a notice under the Digital Millennium Copyright Act or other applicable law.

Your notice should include identification of the copyrighted work, identification of the allegedly infringing material, your contact information, a statement that you have a good-faith belief the use is unauthorized, a statement that the information in the notice is accurate, and your physical or electronic signature.

SnagBite may remove allegedly infringing content and may suspend or terminate repeat infringers.

18. Privacy

Our collection, use, sharing, and protection of personal information is described in our Privacy Policy, which is incorporated into these Terms. By using the Platform, you acknowledge that SnagBite may collect and process personal information as described in the Privacy Policy.

19. Third-Party Services

The Platform may rely on or integrate with third-party services, including payment processors, banks, card networks, sign-in providers, mapping and location providers, cloud hosting providers, analytics providers, support providers, communication providers, fraud prevention providers, and app stores.

Your use of third-party services may be subject to those providers' terms and privacy policies. SnagBite is not responsible for third-party services, failures, delays, errors, restrictions, security incidents, policies, fees, or decisions.

20. Suspension and Termination

SnagBite may suspend, restrict, or terminate your account, store, listings, payouts, credits, access, or use of the Platform at any time where we reasonably believe that:

You violated these Terms or applicable law.
Your activity creates risk, liability, harm, or potential harm.
Your account, store, listing, payment, or transaction appears fraudulent, abusive, unauthorized, or suspicious.
You failed to complete verification or provide requested information.
Your payment processor account is restricted, unsupported, or not in good standing.
You engaged in unsafe, deceptive, abusive, threatening, or inappropriate conduct.
We are required or advised to do so by law, legal process, a payment processor, a bank, a card network, an app store, a regulator, or another authority.
We discontinue, modify, or limit the Platform or any feature.

You may stop using the Platform at any time. Account deletion may be subject to pending orders, unresolved disputes, payment obligations, store roles, payout issues, tax records, legal retention, or other requirements.

Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should survive will survive, including payment obligations, payout adjustments, content licenses, intellectual property terms, disclaimers, limitations of liability, indemnification, dispute resolution, and legal compliance provisions.

21. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNAGBITE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, AND RELIABILITY.

SNAGBITE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, TIMELY, OR AVAILABLE; THAT LISTINGS WILL BE ACCURATE; THAT ITEMS WILL BE AVAILABLE, SAFE, FRESH, LAWFUL, OR AS DESCRIBED; THAT STORES WILL FULFILL ORDERS PROPERLY; OR THAT BUYERS OR STORES WILL ACT LAWFULLY OR APPROPRIATELY.

SNAGBITE IS NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF STORES, BUYERS, PAYMENT PROCESSORS, THIRD-PARTY PROVIDERS, OR OTHER USERS.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNAGBITE AND ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AFFILIATES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, REPUTATIONAL HARM, OR OTHER SIMILAR DAMAGES ARISING OUT OF OR RELATING TO THE PLATFORM, THESE TERMS, ANY ORDER, ANY STORE, ANY ITEM, OR ANY USER CONDUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SNAGBITE'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO SNAGBITE, OR COLLECTED FROM YOU THROUGH THE PLATFORM, IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, STATUTE, OR OTHERWISE, EVEN IF SNAGBITE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

23. Indemnification

You agree to indemnify, defend, and hold harmless SnagBite and its owners, officers, directors, employees, contractors, affiliates, agents, and licensors from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising out of or relating to:

Your use or misuse of the Platform.
Your violation of these Terms.
Your violation of applicable law or third-party rights.
Your User Content.
Your listings, items, sales, purchases, refunds, disputes, chargebacks, taxes, business operations, or store activities.
Your negligence, fraud, misconduct, or unsafe conduct.
Any claim involving items you list, sell, prepare, store, handle, provide, pick up, consume, or purchase through the Platform.

SnagBite may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

24. Force Majeure

SnagBite will not be liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, severe weather, hurricanes, floods, fires, epidemics, pandemics, war, terrorism, civil unrest, labor disputes, government actions, power failures, internet failures, telecommunications failures, payment processor outages, cloud provider outages, app store restrictions, cyberattacks, or failures of third-party services.

25. Export, Sanctions, and Legal Compliance

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or region subject to comprehensive U.S. sanctions, and that you are not listed on any U.S. government restricted-party list. You agree not to use the Platform in violation of export control, sanctions, anti-money laundering, anti-bribery, consumer protection, food safety, tax, privacy, or other applicable laws.

SnagBite may access, preserve, and disclose information where we reasonably believe it is necessary to comply with law, legal process, governmental requests, payment processor requirements, security obligations, fraud prevention, enforcement of these Terms, or protection of the rights, safety, or property of SnagBite, users, stores, or the public.

26. Electronic Communications

By using the Platform, you consent to receive communications from SnagBite electronically, including by email, in-app message, push notification, or posting through the Platform. You agree that electronic communications satisfy any legal requirement that communications be in writing.

Your electronic acceptance of these Terms, including by tapping, clicking, creating an account, placing an order, registering a store, or continuing to use the Platform, has the same legal effect as a handwritten signature.

27. Changes to the Platform or Terms

SnagBite may modify, suspend, discontinue, or restrict the Platform or any feature at any time. We may update these Terms from time to time. When we do, we will post the updated Terms with a new "Last Updated" date and provide additional notice where required by law.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

28. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and SnagBite agree to first attempt to resolve disputes informally. Before filing arbitration or a lawsuit, the party asserting a dispute must provide notice and allow at least 30 days for informal resolution.

Except for the exceptions below, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any order, any transaction, or your relationship with SnagBite will be resolved by binding individual arbitration administered by a neutral arbitration provider under its applicable consumer or commercial arbitration rules. The Federal Arbitration Act governs this arbitration agreement.

You and SnagBite agree that claims may be brought only in an individual capacity and not as a plaintiff, class member, or representative in any class, collective, consolidated, private attorney general, or representative proceeding.

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may seek injunctive or equitable relief in court to prevent actual or threatened misuse of intellectual property, confidential information, security systems, or the Platform.

You may opt out of this arbitration agreement by sending written notice to SnagBite within 30 days after first accepting these Terms. The notice must include your name, account email, and a clear statement that you opt out of arbitration. If you opt out, the governing law and venue section below will apply to disputes between you and SnagBite.

29. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles.

Subject to the arbitration section above, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Texas, unless applicable law requires otherwise. You and SnagBite consent to the personal jurisdiction and venue of those courts.

30. Miscellaneous

These Terms, together with the Privacy Policy and any additional policies or terms referenced or presented through the Platform, constitute the entire agreement between you and SnagBite regarding the Platform.

You may not assign or transfer these Terms or your account without SnagBite's prior written consent. SnagBite may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, financing, reorganization, sale of assets, corporate transaction, or by operation of law.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified or limited to the minimum extent necessary to make it enforceable. SnagBite's failure to enforce any provision is not a waiver of that provision.

Section headings are for convenience only and do not affect interpretation.

31. Contact

Questions about these Terms may be sent through the in-app Support page or to:

SnagBite

Email: support@SnagBite.com

For privacy-related requests, please refer to the SnagBite Privacy Policy.